I do a lot of shopping on line, or in big box stores, but for some things it’s really nice to deal with a specialty shop. There was recently a recall on my mountain bike for an issue with the quick release for the front wheel. We bought the bike at Landis Cyclery in Phoenix a few years ago, so after receiving the recall notice from the manufacturer I took it in for the fix. It only took a few minutes, and I saw that they had printed out the names of the purchasers of the affected bicycles and were calling them to arrange the fix. Not something you would get from a big box store. While we were there one of the technicians was prepping a cute little girls bike. Same tools, same procedures and same knowledge that goes into a competitive road or mountain bike. Definitely worth the drive into town.